COVID-19 Operational Plan

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For our Clients



During Red Phase:

  • - We are asking that our clients arrive at the exact time of their appointment and no earlier, and, if it is a Physiotherapy session, to expect a phone call 1-2 minutes prior to their appointment
  • - Any sitting and congregating in our Waiting room is strongly prohibited at this phase
  • - Accompanying guests during a session is not permitted
  • - Prescreening during the Red phase: We will be asking that our clients reschedule their appointment if they are experiencing one of the covid-19 symptoms
  • - Prescreening during the Red phase: We will be asking that our Team to reschedule their appointments if they are experiencing one of the covid-19 symptoms
  • - Yoga will not be held during the Red phase
  • - Measures and safety precautions are being made by our health professionals to lessen the traffic in the clinic but spacing out the appointments and having a slightly reduced schedule
  • - All the other safety measures and sanitation practices are being continued to highest degree to continue providing a safe environment for our Team and clients
  • - Public Health is requiring that those that have been outside of our province to self-isolate for 14 days

Please be sure to wear a mask to cover your mouth and nose

Please enter the building at the exact time for your appointment to avoid having people in our waiting room

Please be sure to wash/sanitize your hands when you arrive at the clinic and after your appointment

Please consider storing your credit card information with the reception so that we can make the billing process easier

Please consider accepting email receipts to make the billing process easier and less instances of contact

Please respect social distancing of 2meters with others in the clinic other than your therapist

PHYSICAL DISTANCING

Distancing: All visitors to our clinic will be required to maintain a distance of 2 meters (or 6 feet) apart. Physical distancing between clients and their therapists will be modified due to the nature of our treatments. The Team members (health professionals and admin) will be maintain a distance of 2 meters (or 6 feet) apart from each other to the best of their ability.

Guests: Our clinic will limit the presence of others accompanying the client to the strict minimum. This may vary depending on the needs of each client. All guests accompanying the client must be registered in our contact tracing log book.

Seating: Our clinic will modify seating in the waiting room to ensure a distance of 2 meters between seated guests.

Markings: Our clinic will have clear markings for physical distancing in the reception area if clients arrive early.

Reminders: Our clinic will have printed reminders of measures to reduce the spread of COVID-19 posted in the clinic.

Arrival times: Our clinic will request that the client enter our clinic at the exact time for their appointment, and it is asked that their therapist be on time to greet them as they enter the clinic. Our clinic will also space the arrival times of clients to best of our ability to ensure they can easily remain at a safe distance from each other.

Unnecessary movements: Our clinic will direct the client immediately to their treatment area to prevent unnecessary movement from one area to another.

Contactless payment: Our clinic will actively promote contactless payment options as well as promote email receipts

Booking: The use of our convenient online booking will be strongly encouraged. While in clinic, our physiotherapists and massage therapists will rebook clients in the treatment room to decrease exposure with the receptionist and others who may be in the waiting room.

CLEANING AND DISINFECTING

Our team will clean and disinfect all items (i.e. chair, table, plinth, instruments, exercise equipment etc.) that the client encountered using a surface disinfectant before and after each consultation. Our clinic will change all linens before and after each consultation/treatment session Our clinic will perform a scheduled clinic-wide cleaning and disinfecting every 2 hours during opening hours and at the end of the day, in addition to the cleaning and disinfecting mentioned above.

HAND AND RESPIRATORY HYGIENE

Staff must wear appropriate PPE. (gloves, face-shield, gown or long-sleeved lab coat & mask). Staff will apply the rules to properly don and doff PPE. Clients will be asked to wear a mask to their appointment. This will be communicated with them at the time of booking and they will be reminded when they enter the clinic. We will do our best to keep in supply enough masks for those that may forget. Upon arrival to the clinic, the client will be asked to wash their hands for at least 20 seconds with an alcohol-based disinfectant, or with soap and water. They will be asked to repeat this routine at the end of their treatment session.

Our rehab professionals will wash their hands for at least 20 seconds with an alcohol-based disinfectant, or with soap and water before & after each client visit. If gloves are worn, staff will wash their hands as well to avoid cross-contamination. If soiled, staff will change their mask or other PPE after the consultation. Administrative staff will wash their hands for at least 20 seconds with an alcohol-based disinfectant, or with soap and water in between each client encounter if passing paper, pens, etc.

Our clinic will have disinfectant pumps available at reception as well as in all places that require contact with objects (i.e. signing forms, etc.). Proper hand hygiene / hand washing signs will be posted in all client and staff washrooms, as well as the reception area.

PRE-SCREENING FOR SYMPTOMS

Clients will be pre-screened for symptoms at the time of booking an appointment using the “screening questionnaire for COVID-19”.

Clients will be screened for symptoms again the day of the appointment using the “screening questionnaire for COVID-19”

Staff (i.e. administrative staff, all health professionals, etc.) will be screened for symptoms at at the beginning of their work day using the “screening questionnaire for COVID-19”

On the day of the appointment, the treating health professional will document the client’s COVID-19 screen was completed and negative.

Clients & staff will abide by the same recommendations as above if they meet even one of the following conditions:

- Signs or symptoms such as fever, cough, difficulty breathing, diarrhea, unexplained muscle soreness, purple markings on foot (children), or loss of taste or smell.

- Return from a trip outside the Atlantic bubble within the last 14 days

- Positive COVID-19 test within the last month or awaiting the results of a COVID-19 test

- Close contact with a confirmed or probable case of COVID-19 within the last 14 days

PRINTED RESOURCES

THE FOLLOWING WILL BE POSTED THROUGHOUT THE CLINIC(6)

https://www2.gnb.ca/content/dam/gnb/Departments/h-s/pdf/Self-Monitor.pdf

https://www2.gnb.ca/content/dam/gnb/Departments/h-s/pdf/Self-Isolate.pdf

https://www.canada.ca/content/dam/phac-aspc/documents/services/publications/diseases-conditions/coronavirus/covid-19-handwashing/covid-19-handwashing-eng.pdf

https://www2.gnb.ca/content/dam/gnb/Departments/h-s/pdf/SanitizerDesinfectant.pdf

https://www2.gnb.ca/content/dam/gnb/Departments/h-s/pdf/en/CDC/PosterBW.pdf

https://www.canada.ca/content/dam/phac-aspc/images/services/publications/diseases-conditions/physical-distancing/physical-distancing-en.pdf


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